Privacy Policy

Introduction

AI Advantage Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's privacy legislation.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Schedule consultations or audits
• Subscribe to our newsletter
• Interact with our chatbot assistant
• Communicate with us via email or phone
• Request our services

This information may include:

• Name
• Organization name
• Email address
• Phone number
• Job title or role
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device type

Chatbot Interactions

Our website uses Chatbase, a third-party chatbot service. When you interact with our chatbot:

• Your questions and conversations may be stored
• This helps us improve our service and provide better responses
• No personally identifiable information is required to use the chatbot
• Chatbot data is subject to Chatbase's privacy policy

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Schedule and conduct consultations and audits
• Send you information about our services (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraud and maintain security

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Chatbase (chatbot services)
• Email service providers
• Website hosting providers
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

Business Transfers

If our business is sold or merged, your information may be transferred to the new owner.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Under PIPEDA and applicable privacy laws, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdrawal of Consent: Withdraw your consent for us to use your information for marketing purposes
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences.

We may use cookies for:

• Website functionality and performance
• Analytics and understanding user behavior
• Remembering your preferences

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Commissioner of Canada

If you have concerns about our privacy practices that we have not addressed to your satisfaction, you may contact:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Toll-free: 1-800-282-1376